We strive to provide exceptionnal customer support. In case you encounter any issue with your Trinnov product, please make sure you first read the following instructions:

1.ASK YOUR RESELLER

If you require technical assistance or support on your Trinnov products, please first contact your reseller.

2.CONTACT US

If you are facing a critical problem, need immediate assistance and that your reseller is not available, please submit a support request using our contact form.

We’ll do our best to answer your demand as quickly as possible.

3. REMOTE SUPPORT

• Software support can be performed remotely by Trinnov authorized partners.
• Prior to the intervention, please make sure that the Processor is connected to the internet and that outgoing connection to port 22 is open.

When the Optimizer is connected to Trinnov’s server, the Network Status in the Setup/System Status page will change to ‘Connected to Trinnov Audio Server. If the machine is connected to a network, but the Network Status is ‘Local Network OK’, it means that the Trinnov Server cannot be reached from your network. Please refer to the troubleshooting chapter about Network connection in the reference manual.